Loan Collector-Credit Card Dept.
Location: Billings, Montana
Description: First Interstate Bank is at present recruited Loan Collector-Credit Card Dept. right now, this occupation will be settled in Montana. Further informations about this occupation opportunity please read the description below. SUMMARY
Contact business and consumer customers by phone to collect delinquent unsecured credit card accounts. Provide excellent customer service and suppo! rt to credit card customers and internal customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Work on assigned groups of delinquent accounts.
Contact cardholders by telephone to resolve credit problems.
Work with internal bankers on collection process.
Negotiate arrangements with cardholders to bring accounts current.
Send delinquent letters to customers according to established guidelines.
Conduct research to locate delinquent account holders utilizing skip tracking tools.
File all documentation with state and federal agencies in a timely manner.
Work with outside collection agencies and credit reporting bureaus.
Assign charge off accounts to collection agency or attorneys and compile monthly charge off reports.
Maintain and compile various reports on delinquent loans and collection activities.
Prepare documentation on bankruptcy claims.
Assist! risk manager in assessing risk of customers.
Provide! customer service to customers.
Perform other banking duties as required.
Requirements: QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED). 1 â€" 3 years of previous collection experience or customer related experience preferred.
OTHER SKILLS AND ABILITIES
Applicants must have strong computer skills to include working knowledge of MS Excel and MS Word. Must have strong organization skills and the ability to arrange information and files in a useful manner. Must have strong problem solving skills including the ability to interpret data and provide solutions. Mu! st have strong negotiation skills and ability to work in a team environment. Must have excellent interpersonal and communication skills, both oral and written.
LANGUAGE SKILLS
Ability to write reports business correspondence and manuals. Ability to effectively respond to questions from managers, employees and customers. Ability to read, analyzes, and interpret general business periodicals, professional journals, technical procedures or governmental regulations.
MATHEMATICAL SKILLS
Must be able to work with moderate mathematical concepts. Must be able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to define problems collects data, establish facts, and draw valid conclusions. Must be able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions fu! rnished in written, oral, diagram, or schedule form.
PHYSICAL DEMAN! DS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable indivi! duals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
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If you were eligible to this occupation, please deliver us your resume, with salary requirements and a resume to First Interstate Bank.
Interested on this occupation, just click on the Apply button, you will be redirected to the official website
This occupation starts available on: Fri, 08 Mar 2013 15:27:20 GMT
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