Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner.
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Cato is the brainchild of networking and security pioneers Shlomo Kramer (Check Point, Imperva) and Gur Shatz (Incapsula.) Cato Networks has raised $532 million dollars since 2015, achieving Centaur status with $100M in ARR, and a valuation of $2.5 billion dollars.
As a Cato Customer Care Specialist, you will be a trusted advisor to a specific subset of our customers (SMB / MM) from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers' business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
Responsible for the health and upkeep of a specific cohort of accounts (SMB / MM), ensuring they are continuing to grow and recognizing the value of their investment in our technology. Will also be responsible for managing, maintaining and executing upon queued requests on a daily / weekly / monthly basis.
Focus on assisting customers throughout the entire life of their contract and champion their needs to the internal Cato teams (Sales, Customer Success, R&D, and Support Engineering).
Own and orchestrate Cato's post sales motion, which will include day to day customer interactions as well as managing renewals and upsells within the customer base.
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