OPS TESTING COORDINATOR
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ABOUT THE ORGANIZATION
ALTA Language Services is the only 100% employee-owned company in our field. As employee owners, we work hard and go beyond words to perform each and every task with integrity and a passion to stay innovative. We're a diverse group of smart, creative people who love their work and what we learn about other languages, countries, and cultures. We offer a flexible work environment headquartered in Atlanta (Buckhead) and competitive benefits, including healthcare and company stock.
ALTA participates in E-Verify.
DESCRIPTION
About the Job
ALTA Language Services is the only 100% employee-owned company in our field. As employee owners, we work hard and go beyond words to perform each and every task with integrity and a passion to stay innovative. We're a diverse group of smart, creative people who love their work and what we learn about other languages, countries, and cultures. We offer a flexible work environment headquartered in Atlanta (Buckhead) and competitive benefits, including healthcare and company stock.
ALTA participates in E-Verify.
DESCRIPTION
About the Job
ALTA Language Services seeks a talented individual to join our Testing Department to assist the Testing staff in planning, coordinating testing services, and in developing and implementing procedures, goals and objectives. This is an entry-level, non-exempt position, reporting to the Executive Director of Operations, and requires 40 hours per week.
Responsibilities
- Schedule language tests over the phone and through emails
- Provide assistance to candidates and clients.
- Provide basic information to potential new clients.
- Listen to recordings for QA.
- Help with the process of the paper tests.
- Work with the Testing Managers regarding staffing issues and related concerns for the Testing Department.
- Ensure a smooth flow of operations, assisting clients and candidates.
- Connect candidates and evaluators when needed.
- Troubleshoot issues with the portal for clients and candidates.
- Perform tests, if needed.
- Perform other similar duties as required (by responsibility or necessity) or as requested by the Testing staff.
POSITION REQUIREMENTS
Skills
- Strong customer service skills
- Strong oral and written communication skills
- Excellent interpersonal skills
- Ability to work well with individuals with different cultural backgrounds
- Accuracy and attention to detail
- Ability to work independently, use sensible judgment and make decisions.
- Technical communication
- Professionalism
- Ability to organize and prioritize tasks
- Must have email access with the capability to send and receive attached files, and must be able to navigate the Internet
- Computer literacy
Education/Training
Degree: Bachelor Degree. A combination of education and experience may be substituted for the degree.
Computer Knowledge: Experience with Microsoft Office Suite including Outlook, Word, and Excel. Course work or experience in computer technology, statistics and test measurements preferred.
Languages: Knowledge of a second language is preferred (Spanish)
Experience
1 year or more of customer service experience.
Salary
Current pay range for the position of Testing Coordinator: from $38,148.00 to $57,222.00 per year. Actual pay depends on several factors, including but not limited to level of education, knowledge, skills, qualifications, certifications, previous experience in similar positions, market pay rates, comparable salaries, demographic factors, geographical location, jobs availability, budget availability, revenue etc.
Benefits
- Ability to work full time remotely
- $750 first year then $500 per year towards a work from home office set up. (All office equipment bought with that allowance is yours to keep)
- Healthcare, dental, vision, life insurance, Flexible Spending Account
- PTO (Paid-time-off) and paid holidays
- Quarterly bonus plan (after 1 year of employment)
- Eighteen (18) weeks of parental leave, fully paid (after 1 year of employment)
- 401K
- ESOP: Eligible participants (after 1 year of employment) receive shares in the company automatically each year based on their compensation that year.
LOCATION
Remote
PLEASE NOTE: Unfortunately, we are not able to hire in all 50 US States. We are currently unable to hire applicant residents in the following State: Maine. We are also unable to hire applicant residents in the territory of Puerto Rico.
FEDERAL & STATE EMPLOYMENT LAW POSTERS
All federal employment law posters that must be available to all applicants can be accessed through this web site. To see the federal posters, please click on the drop-down list, scroll to the bottom, and select “Federal Government”:
Federal Equal Employment Opportunity Commission (EEOC): This posting covers anti-discrimination provisions and legally protected characteristics.
Uniformed Services Employment and Reemployment Rights Act (USERRA): It addresses re-employment after military leave, anti-discrimination provisions and health insurance issues.
Federal Employee Polygraph Protection Act (EPPA): This notice describes the rules around lie detector tests in employment.
Family and Medical Leave Act (FMLA): It explains employee leave eligibility and benefits, as well as employer responsibilities.
In addition, please make sure to check the posters of your State of residence by selecting your State on the drop-down list. In particular, residents of California, may want to check the posters regarding pay equity.
Remote
PLEASE NOTE: Unfortunately, we are not able to hire in all 50 US States. We are currently unable to hire applicant residents in the following State: Maine. We are also unable to hire applicant residents in the territory of Puerto Rico.
FEDERAL & STATE EMPLOYMENT LAW POSTERS
All federal employment law posters that must be available to all applicants can be accessed through this web site. To see the federal posters, please click on the drop-down list, scroll to the bottom, and select “Federal Government”:
Federal Equal Employment Opportunity Commission (EEOC): This posting covers anti-discrimination provisions and legally protected characteristics.
Uniformed Services Employment and Reemployment Rights Act (USERRA): It addresses re-employment after military leave, anti-discrimination provisions and health insurance issues.
Federal Employee Polygraph Protection Act (EPPA): This notice describes the rules around lie detector tests in employment.
Family and Medical Leave Act (FMLA): It explains employee leave eligibility and benefits, as well as employer responsibilities.
In addition, please make sure to check the posters of your State of residence by selecting your State on the drop-down list. In particular, residents of California, may want to check the posters regarding pay equity.
ALTA Language Services is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace policy.
#LI-Remote
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