You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
At UnitedHealthcare , we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us and start doing your life’s best work. SM
This position is responsible for actively leading the benefit intent conversations during customer implementations related to new business, renewals, plan additions and plan changes for Key Accounts. The position is part of the Proposal Services and Implementation (PSI) organization, which has overall responsibility for the implementation of Key Account clients.
We offer 4-6 weeks of paid training. The core hours of training typically take place between 8:00am to 5:00pm CST, Monday to Friday. Training will be conducted virtually from your home.
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This position is full-time (40 hours/week) Monday to Friday. Employees are required to have the flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am – 6:00pm CST. It may be necessary, given the business need, to work occasional overtime or weekends.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Overall management and coordination of employer health plan benefits. The Benefit Consultant is responsible for accurately capturing benefit intent, educating the customer on UHC standards, and responding to benefit questions. The Benefit Consultant will document and maintain the customer’s benefit intent through completion of the Benefit Template Builder (BTB) and collaborate with internal and external business partners to ensure employer health plan benefits are set up accurately and expeditiously.
- Act as the primary point of contact, regarding benefit intent, plan changes and customer funding changes.
- Detail and capture customer plan design requirements and provide proactive solutions to non-standard benefit requests while ensuring system compatibility.
- Audit Sales documents for adherence to quality measures and reporting standards. Request and follow up with all parties for documents required for the implementation.
- Facilitate benefit intent meetings with the customer.
- Preparation of plan materials including the BTB and Benefit Summaries.
- Ability to independently research and resolve complex issues related to benefits, claim process, regulatory requirements, healthcare reform and State Mandates and develop customer specific resolutions.
- Actively participate in cross-functional teams or projects.
- Represent internal/external Benefit Intent Audit activities. Responsibility to professionally represent PSI and UHC, accurately update all documents where errors may have been discovered and expeditiously submit the corrected documents to our Business Partners for correction.
- Maintain inventory reports, timely status updates and TAT requirements to meet department, team and individual MBO
- Other duties as required to support the customer implementation process
- Work overtime as needed during Open Enrollment Season (November – January); typically, 10 – 15 hours weekly
While this role has serious impact, it's not easy. Deadlines can be intense and having a keen attention to detail is critical to maintaining workflow and project timelines.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- Experience in a customer service-related environment
- Understanding of the healthcare industry, products and medical benefits within each product
- Proficiency using a computer and Windows PC applications including strong keyboard and navigation skills
- Proficiency with Microsoft Word (create/edit/read/write documents)
- Proficiency with Microsoft Teams
- Proficiency with Microsoft Excel (create/edit/read/write spreadsheets)
- Proficiency with Microsoft PowerPoint (create/edit/read/write documents, and presentation slides)
- Ability to work overtime during peak periods for several weeks at a time primarily during the fourth quarter
- Ability to work full-time, Monday – Friday between 8:00am – 6:00pm CST including the flexibility to work occasional overtime given the business need
Preferred Qualifications:
- Associate Degree (or higher)
- Project Management experience or has participated on projects with specific assignments and timelines to meet
- Knowledge and understanding of Medical Terminology
Telecommuting Requirements:
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Ability to keep all company sensitive documents secure (if applicable)
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Soft Skills:
- Ability to perform well in a fast-paced production environment.
- Adeptness in learning new computer programs; the ability to type and talk at the same time and toggle between multiple screens
Careers with UnitedHealthcare. Work with a Fortune 5 organization that’s serving millions of people as we transform health care with bold ideas. Bring your energy for driving change for the better. Help us improve health access and outcomes for everyone, as we work to advance health equity, connecting people with the care they need to feel their best. As an industry leader, our commitment to improving lives is second to none.
California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The salary range for California / Colorado / Connecticut / Nevada / New Jersey / New York / Washington / Rhode Island residents is $27.07 - $53.08. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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