We are looking for an Associate, Scale Customer Success to complete our team and work with our renewable energy customers globally. As a part of Power Factors’ Customer success team, your mission is to ensure that our clients achieve their desired outcomes and have a positive experience with Power Factors' solutions.
The Scale Customer Success team is spearheading new ways to accomplish our mission in a more data-driven and scalable way. We are versatile, open-minded, and work each day with the intention to make an impact for ourselves, our clients, Power Factors, and the planet.
The Associate, Scale Customer Success role is a perfect role for someone who has an exceptional drive to execute and iterate on programs, is a strong written and oral communicator and is highly adaptable. Part project manager, content creator, business consultant and product expert, you will own one-to-many customer engagements for our long-tail customers.
This position will be placed either in Sweden or in Spain. You will need to be eligible to work in any of the countries mentioned to be considered for this position.
WHAT YOU WILL BE DOING
Are you ready to take on a dynamic and challenging role as a member of the Scale Customer Success team? You will be at the forefront of ensuring the success, experience, and retention of a shared book of accounts.
With your keen eye for detail and exceptional communication skills, you will engage customers effectively through various 1:1 and 1:many communication efforts at different stages of the customer lifecycle. You will also be responsible for maintaining a complete understanding of our data analytics software products for renewable energy assets, and their use cases in the industry. As a key point of contact for our customers, you will have the opportunity to proactively address and resolve important situations that may arise within pooled accounts, contributing to their ongoing success. Additionally, you will have the opportunity to participate on other projects supporting the overall success of the business.
WHAT YOU WILL NEED TO BE SUCCESSFUL
We are looking for a team member that is proactive and communicative and enjoys being a part of a small, tight-knit team. You are efficient at managing multiple subjects of varying complexities and are driven by continuous learning and growth.
Specifically, we are looking for someone with the following toolbox:
- University degree in Business, Engineering or equivalent
- You have at least 3 years of experience working in Customer Success or other customer-facing role in complex B2B Software-as-a-Service solutions
- You have an understanding of the renewable energy market as well as the management and operations of renewable assets, and are excited to learn and grow within this industry
- You have excellent written and verbal communication skills, and are able to create effective communication materials, such as email campaigns, best practices guides, webinars, and one-to-one calls. You know how to communicate with different stakeholders, including technical and non-technical clients
- Your professional English must be fluent and flawless
- You think technically and manage both details and high-level goals
- You are able to stay on top of multiple tasks and projects at once and maintain detailed records of customer interactions and progress
- You are able to prioritize your work based on relevant data and adjust plans accordingly
- You take responsibility, work autonomously and escalate issues as required
- You are enthusiastic about being a part of a dynamic team and contribute to the growth and success of Power Factors
- Proficient use of Customer Success platforms (such as Gainsight) or marketing automation platforms
- Working experience in the renewable energy industry
LIFE @ POWER FACTORS
We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.
WHY JOIN US
- A humble cause with a clear purpose– you will help us fight climate change with every day at work. We aim to be environmentally conscious in all aspects of our operations.
- Work with passionate experts and top-talents in your field– we are proud of our highly skilled crowd and the savviness each of us brings to the team.
- Friendly and uplifting atmosphere– we believe kindness and respectfulness is core for our culture. A friendly smile or a helping hand is never far away.
- Flexible hours and workplace – it is the result that counts, not when or where. Our hybrid/remote work setup allows everyone to set themselves up for success and create a more sustainable work-life balance.
- All the benefits you expect (and more)– besides the basic benefits (adopted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few).
Power Factors develops software that accelerates the global energy transition by empowering all renewable energy stakeholders to collaborate, automate critical workflows, and make the best decisions. Power Factors fights climate change with code.
Power Factors has incorporated its four flagship solutions Drive, Greenbyte, Unity and BluePoint to build an integrated suite of open and smart apps. These apps are purpose built for asset management, field service optimization, and performance optimization. Leveraging the domain expertise and machine learning-based advanced analytics within these apps, customers can maximize the value of their renewable assets to stay competitive.
Power Factors’ renewable energy software platform is one of the most extensive and widely deployed solutions in the market with nearly 200 GW of wind, solar, hydro, and energy storage assets managed worldwide.
Learn more at powerfactors.com.
